Platform coverage
ITSM & ITOM
Incident, problem, change, CMDB, discovery, service mapping, event management, and observability integrations.
ITAM & SecOps
HAM/SAM, lifecycle controls, vuln response, threat intel, and automated remediation workflows.
Employee Experience
HRSD, onboarding, case/knowledge, journeys, virtual agent, and mobile experiences.
Customer & Field
CSM, entitlement, FSM, contract/asset models, and proactive customer care.
SPM & App Engine
Demand/portfolio, APM, agile/devops, citizen dev guardrails, and custom apps with governance.
Platform Ops
Automated testing, ATF, CI/CD, instance strategy, cloning, upgrades, and reliability engineering.
Engage the way you need
Pods for delivery, platform sustainment, or targeted improvements with measurable KPIs.
Assess & Roadmap
Health checks, CMDB maturity, upgrade readiness, and value realization planning.
Implement & Integrate
Module rollouts, workflow automation, and integrations with Azure, AWS, SAP, Oracle, and O365.
Automate & AI
Virtual Agent, predictive intelligence, Automation Engine, RPA, and AI search.
Run & Optimize
ATF-driven releases, monitoring, platform SRE, and continuous improvement backlogs.
Delivery approach
01 • Foundations
Governance, data model, CMDB strategy, and platform security set up first.
02 • Build & Automate
Iterative releases with ATF, infra-as-code where applicable, and integration-first design.
03 • Operate
Sustainment pods, continuous improvements, and quarterly value realization reporting.