Accelerate Service Delivery with ServiceNow Now Assist.
Deploy enterprise-grade Generative AI inside your ServiceNow instance. Ultron Developments prepares your CMDB and knowledge data, configures Now Assist for ITSM/HRSD, and implements strict AI Control Tower governance.
Now Assist Capabilities
- Automated Incident & Chat Summarization
- AI Knowledge Article Generation
- Now Assist for Creator (Code Generation)
- AI Control Tower Risk Governance
- Sovereign Australian Data Boundaries
Now Assist Across the Enterprise
Integrate purpose-built LLMs directly into everyday technician, HR specialist, and customer support workflows.
Now Assist for ITSM
Summarize long incident threads, generate clear resolution work notes, and suggest troubleshooting steps based on historical root causes.
Now Assist for HRSD
Guide employees through complex onboarding, parental leave, and benefits inquiries with conversational GenAI assistants linked to HR policies.
Now Assist for Creator
Accelerate pro-code and low-code app delivery with AI code completion, Flow generation from natural language, and automated test synthesis.
Frequently Asked Questions
How do we prepare our ServiceNow data before turning on Now Assist?
We perform an AI Data Readiness Audit: deduplicating Knowledge Base articles, verifying CMDB Configuration Item relationships, and setting up access controls so the LLM never surfaces sensitive data to unauthorized roles.
Is Now Assist compliant with Australian data sovereignty?
Yes. ServiceNow hosts Now Assist models within its Australian data center zones (Sydney and Melbourne), ensuring customer data never crosses sovereign borders for training or inference.
Deploy Governed GenAI on ServiceNow
Speak with an Australian technical architect about assessing your instance for Now Assist and agentic operations.