Refresh and gateway support
Troubleshooting refresh failures, credentials, gateway configuration and source changes.
National Power BI service
Power BI Support for Australian Teams
Ultron provides practical Power BI support for teams that need help maintaining, improving and troubleshooting reporting assets.
Scope
What this service covers
Report and DAX fixes
Issue triage for measures, visuals, filters, relationships and unexpected results.
Access and workspace support
Help with workspace roles, app audiences, RLS and user access changes.
Improvement backlog
Prioritised enhancements, documentation updates, performance tuning and owner coaching.
Use cases
When it is useful
The right scope depends on your current reporting estate, stakeholders, source data and support model.
- Reports are live but internal teams need extra capacity or specialist troubleshooting.
- Refresh failures or access issues are interrupting reporting routines.
- Users are requesting improvements faster than the internal backlog can handle.
- Ownership has changed and documentation or handover needs to be rebuilt.
Delivery
How we deliver
Triage the issue
Confirm symptoms, business impact, data sources, ownership and access constraints.
Investigate safely
Review the model, report, refresh, gateway or workspace without unnecessary changes.
Fix and validate
Apply agreed updates and test with relevant users or report owners.
Document next steps
Record the fix, support notes and any recommended prevention or improvement work.
Related services
Continue through the Power BI service set
Plan a practical next step
Share the reporting problem, source systems and audience. We will recommend a focused path for this service and whether a broader implementation or governance engagement is needed.
FAQs
Power BI Support for Australian Teams FAQs
Can you support Power BI reports you did not build?
Yes. We can review and support existing reports, subject to access, documentation and the condition of the underlying assets.
Do you provide ongoing Power BI support?
Yes. Support can be arranged around a defined backlog, recurring improvement cycle or specific troubleshooting need.
Can you fix Power BI refresh failures?
Yes. We investigate gateway settings, credentials, source changes, query behaviour, model design and capacity indicators where available.
Can support include user access changes?
Yes. We can help with workspace roles, app audiences, RLS and access documentation in line with your approved process.
Australian delivery proof
See how we deliver practical Microsoft solutions.
Review approved Australian client stories across Power Apps, Power BI, Dataverse, healthcare, mining and manufacturing.